AI safety and content limitations

Effective Date: August 2, 2026

This document applies to Reloov articles, public assessments, results, AI-assisted reflections, and descriptions of the future iPhone experience. It explains how these tools should be understood and where their limits are.

1. Educational purpose and assessments

Reloov is a self-reflection product. Its content, assessments, quizzes, labels, scores, categories, and results are intended for general informational, educational, and reflective purposes.

They are not professional assessment tools and do not provide medical, mental health, therapy, crisis, legal, financial, or relationship-counselling services. Reloov does not diagnose, treat, cure, prevent, or assess any medical or mental health condition.

If a result feels relevant or distressing, consider discussing it with a qualified professional or trusted support person.

2. How AI features work

Reloov may use AI to generate reflections, summaries, prompts, themes, and suggested next steps. AI features may use your inputs, journal entries, assessment answers, conversation history, preferences, and generated context to respond.

When you use these optional features, you are interacting with an AI system. Relevant inputs may be sent to AI processing providers so the feature can work. Reloov does not use AI to make decisions that produce legal effects or similarly significant effects about you.

3. Accuracy and important decisions

AI-generated content may be inaccurate, incomplete, biased, repetitive, or unsuitable for your situation. It can sound confident while missing context that a qualified human professional would consider.

Use AI outputs as prompts for reflection, not as instructions or professional advice. They do not create a therapist-client, doctor-patient, fiduciary, legal, or other professional relationship.

Do not use AI outputs as the sole basis for important decisions about health, safety, finances, legal matters, relationships, or other high-impact situations.

4. Crisis and emergency support

Reloov is not designed for emergencies or crisis support. Do not rely on Reloov if you may harm yourself or someone else, feel unsafe, or need immediate help.

• European Union: call 112
• United States: call 911
• French-speaking Belgium: contact the Centre de Prévention du Suicide at 0800 32 123
• Flanders: contact Zelfmoordlijn 1813 at 1813

If you are elsewhere, contact the emergency number or crisis service for your location.

5. Privacy and sensitive information

Reloov does not use your private chat, journal, assessment answers, uploads, or audio to train third-party AI models. Your data may be processed by AI providers as needed to provide the feature, under the safeguards described in our Privacy and cookies policy.

You remain in control of what you choose to answer or share. Do not submit government identifiers, payment card numbers, passwords, unnecessary information, or detailed information about another person without permission or another lawful basis.

6. Responsibility and outcomes

You decide how to use Reloov content and AI-generated output. Reloov may help you organise thoughts, notice patterns, or explore questions, but it does not guarantee any emotional, relational, therapeutic, personal, or practical outcome.

Your use of Reloov and any reliance on its content is your responsibility, subject to rights that cannot be excluded under applicable law.

7. Contact

For questions about safety, content limitations, or AI features, contact [email protected].